At Earth Weave, we are committed to ensuring that our customers are satisfied with their purchases. Should you be dissatisfied with your purchase, we have outlined our Returns Policy below.
Return Period
Items are to be returned within 3 days of receiving your purchase. Please include all original packaging and tags.
Return Conditions
- Items must be returned in their original condition, free from any signs of wear, odours, or alterations.
- Clearance or Sale items may have specific return conditions. Please refer to the promotion details or contact our support team for more information.
Return Process
- Contact our Customer Support team via our website’s email.
- Please provide your order number, description of the time, and the reason for return.
- Based on the information provided, you will be given instructions on how to proceed.
Refunds
Once Earth Weave has received and inspected the returned item, a refund will be processed to the original payment method.
Shipping costs to send back the item are non-refundable unless the item is defective or an error was made by us.
Please allow up to 10 business days for your refund to be fully processed.
Exchanges
If you wish to exchange an item for a different size or colour, please follow the standard return process. Following this, please place a new order with the correct sizing and/or colour.
Damaged or Incorrect Items
If you have received a damaged or incorrect item, please contact our Customer Support team within ___48hours__ of receiving the order.
As a result, we will take full responsibility for such issues and provide a replacement or full refund, including shipping costs.
International Returns
Please contact our Customer Support team for guidance on international returns.
Contact Information
For any questions regarding our Returns Policy or to initiate a return, please contact:
- Email: earthweave2021@gmail.com
- Phone: No number
- Address: PO BOX 500 ARMADALE WA 6992